Videocon D2H — activation of addon packs and deduction of balance

Address:	C1/1601, Sunflower Bldg,Runwal Garden City. Balkum naka.Thane west, Thane, Maharashtra, 500708
Website:	Videocon d2h

My videocon d2h account no. Is[protected] and my name is Rakesh Gupta. I recharged my account on 25th September 2019 of amount 538/- for 1 month and today date is 17th october 2019 and my account got disconnected. Later I called the d2h customer care and I asked them the reason why it got disconnected before 1 month they told me that I have added the Add-on pack on 1st october which I did not activated and they charged me for that 200 rs. For 2 channels of cartoon and later i told them to send me the record they refused and told me we do not have any records and again I asked them then how did I activated they told me through SMS or website then I requested them for the screen shots of my request for activation of addons pack.. For this they said they cant send me.

Wanted to inform you that these videocon d2h are cheating us and taking double the charges of HD channels and not ready to give the proper answer and also they activate the additional channels on their own.

I hope you take the necessary action on these videocon d2h.

Rakesh Gupta
[protected]