Videocon D2H — after recharging within 7 days all channel stopped

Haridas Nair

from Mumbai, Maharashtra

Address:

421201

Sir, my customer id no 94155878. After trai act came into force i recharged my d2h for 300 on 5th feb 2019 after selecting my preferred channel. But to my surprise my all preferred channels stopped from 11th feb. I tried many times to contact customer care but entire customer care gave me only 1 reason "due to technical reason we are unable to see the problem to call after some times. This continued for at least a week now but non of the customer care helped me. Today i have called and am still on call with the customer care for the past 1 hr. Right now talking to senior who said he is trying to find out the reason as he is also seems unaware about the same. I am still on hold. Can anyone help. I have recharged the d2h again yesterday. Don't know how many days channel will work. Also about my previous recharge i want an explanation or refund. Dear employees from trai please help.

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Videocon Industries customer support has been notified about the posted complaint.

Feb 16, 2019

Updated by Haridas Nair Sir, My customer Id no 94155878. After TRAI act came into force I recharged my D2H for 300 on 5th Feb 2019 after selecting my preferred channel. But to my surprise my all preferred channels stopped from 11th Feb. I tried many times to contact customer care but entire customer care gave me only 1 reason "due to technical reason we are unable to see the problem to call after some times. this continued for at least a week now but non of the customer care helped me. Today i have called and am still on call with the customer care for the past 1 hr. Right now talking to senior who said he is trying to find out the reason as he is also seems unaware about the same. I am still on hold. Can anyone help. I have recharged the d2h again yesterday. don't know how many days channel will work. Also about my previous recharge i want an explanation or refund. Dear employees from TRAI please help.