[Resolved] Videocon D2H — amount deduction and pack changes without customer consent

[Resolved] Videocon D2H — amount deduction and pack changes without customer consent

N Nikhilesh gagan from Delhi, Delhi

On 6 Nov 18, we upgraded our HD box by recharging my ACC with Rs 999 in which 750 was for set up box and 250 was for HD add on. After inquiry with customer care about the pack for HD, we activated our HD pack of Rs 80 which would remained activated for 3 months(80*3=250) after 3 months I would required to recharge my account with base price + HD add on i.e 300+80. As told on 6 December 18 I recharged my account with 300 so that my account balance gets recharged which didn't happen when I called customer care they told that we have deducted balance because earlier they didn't deduct balance from Rs 999 and and they changed my pack to Rs 885 without consent and because my balance was negative so they adjusted my 300 there . After being calling on daily basis they daily raise different complain and comes out with no solution. Was this information helpful? No (0) Yes (0)
Jan 15, 2019 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Dec 11, 2018 Updated by Nikhilesh gagan Infact they told me to restore all financial loss incurred after auditing my call in which they accepted their technical fault and gave me time till 9 Dec 18 and still no resolution has come Verified Support Dec 14, 2018 Videocon Industries Customer Care's response Dear Customer, Thank you for writing to d2h.We regret the inconvenience caused We would like to inform you that account balance and validity of your d2h account has been validated and we have found no error in your d2h account. We would like to inform you that your current base pack is “SUPER GOLD” with a monthly subscription of Rs. 310, and apart from the base pack, you have subscribed to “CARTOON NETWORK, HBO and STAR MOVIES” with a monthly subscription of Rs. 10+10+10=30/- and we have not received any recharge against it, Hence, according to this your account balance was calculated and your due date got adjusted/reduced. Please be informed that your current account balance is of Rs. 255.51/- and the next recharge date is 05/01/2019. Please note that any changes in base package or add-on pack will affect the due date. If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible. For details of all our Products and Services, you may visit our Website https://www.d2h.com/ We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.
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