Videocon D2H — Change of plan without informing the consumer

Address:

Burdwan, West Bengal

My name is Nagendra Prasad Singh and my videocon d2h ID is 14180763. I had subscribed for Gold Maxi as my base package and HD Access as the Add-on. This pack along with the add-on had Star Sports HD1 in it but the broadcasters have stopped this channel and instead started airing Star Sports HD2. I had opted for the above said package in the month of November 2014 because I wanted Star Sports HD1 to be there. But the broadcasters have changed it just before the start of the Cricket World Cup. My point is when I'm paying the money then I should watch the channels of my preference and not what the broadcasters want me to. I had also called the Customer Service Executive regarding the same but my complaint was not entertained properly. I would request you to urgently look into the matter and let me know what shall I do next. My contact no is [protected]. With best regards Nagendra Prasad Singh