Videocon D2H — channels are stop

I am a customer of videocon d2h (Consumer id[protected], as per trai rules i have selected my channels as on 01/02/2019, but from 04/02/2019 all of channels are stop (Even free channels). Several times i called customer care but they willingly block their customer care number. Yesterday i am able to connect customer care but they refuse to help me. Even i wrote two mails to them but nothing change. I have already recharge rs.600/- but still channels are not running. What i have to do now? Please help me to find out the solution..