Videocon D2H — channels not working although recharge done

Address:

Bangalore, Karnataka, 560061

From past 5 days one of my dth not working. I have 2 tv's with videocon d2h connection. One is working and one is not working stating insufficient balance where as my both tv are connected with single customer id.

Trying to reach customer care number, but number not reachable.
No response on email id too. But money is getting deducted on regular basis for 2 connections.