Videocon D2H — Charged unknowingly 175/- per month since october 2014 for a unsubscribe add on

Address:

Mumbai City, Maharashtra, 400102

I purchased videocon d2h set top box for my house in october 2014. For the first month they have provided hd channels for free. From the 2nd month it was not free. It costs 175/- per month. These details weren't told to us during purchase neither during the installation. We have been recharging the set top box when the balance goes down till may 2016. When asked to customer care, they told that we have activated by giving a missed call from the registered mobile number. But we never activated it. While we we arguing with the customer care executive, first two times my call was disconnected by them without proper response to my query. The third time when i call they put my call on hold by telling that they will transfer the call to other team, but no one came on call for 30 mins. The next time i called my call was blocked from my landline. I tried from two other mobile number, it too resulted in the same way. So i mailed my problem to the nodal officer, tamilnadu, they called me after two hours, but their answer was not genuine. They told they will provide a free service, but in case we don't need it, the customer should call and cancel the service. Suppose if recharging time comes for my connection, they start sending me messages from before 10 days. But for the active subscription preferences they won't send messages. I even recharged my account for a one year package on october 2015 for 2424/-. At least when i did that they should have informed me my subscription will not come for one year since my monthly payment would be 400/- per month including the hd add on which i never activated on my account. They are charging people by adding these unwanted add on unknowingly from the customer.