Videocon d2h — Complaint about new diamond package

Address:	New Delhi, Delhi
Website:	www.videocond2h.com

I am currently using videocond2h (2 connections) new diamond package with customer id[protected] & i was going to recharge for one year but i got surprised to see many of the channels within this package are now marked with *pt (Promotional topup) means these channels can be removed anytime from the package without concerning with customer & when i checked with this query with customer care email then first they were not answered but after follow up mail several times they finally responded with "package composition is sole discretion of company". This is totally unacceptable, if i am going for recharge for a package that means i want all those channels but if these will be removed then what is the use of choose that package. If a channel will be removed then corresponding channel rate should also be removed from monthly charge multiplied by number of connections. These cases are for every package they are offering now.

Dear sir, please take necessary action to resolve this issue.

Also, i got to know from customer care that with annual package they add some active channels add on which will be free for one month but will auto renewed from next month onwards & amount will be deducted from annual recharge. This is unacceptable, if you are giving any free addon so after free period it should be stopped automatically.

Dear sir, please take necessary action to resolve this issue.

People, be aware of videocond2h they are trying to loot existing customers. There should be necessary action against operator if these kind policies operator tries to impose on existing subscribers.

Thanks,
Customer id[protected]