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[Resolved]  Videocon D2H — correct my name in your records customer id[protected]

Address:Dharwad, Karnataka, 580030

I had submitted correct address and name at the time of taking connection but representative has some how updated my name incorrectly. I am doing online recharge every time using my own account and request to please update my correct name immediately and confirm.

Connect id no[protected]

Alisaheb d ammanagi
Flat no b-201, akshay residency
Opp:chetan p u college
Akshay colony, vidyanagar
Hubballi-580030

Contact number [protected] (Updated correctly)
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Nov 10, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
Videocon Industries Customer Care's response Dear Alisaheb,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Verified Support
Oct 09, 2017
Videocon Industries Customer Care's response Dear Alisaheb,

We would like to inform you that we regret to show our infeasibility to process your request regarding user id change in our records as it is case of transfer of ownership.

Further, we would like to inform you that below mentioned documents will be required in the case of transfer of ownership:

· Photo identity proof of existing and new customer (scan copy).
· Address proof of existing and new customer (scan copy).
· No objection certificate from existing and new customer. (format attached)

Further, we request you to send us the scan copy of above listed documents and details to [protected]@d2h.com.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Complaint comments 
2 Comments

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Comments

I get too many reminder calls from videocon d2h. To recharge or not is my personal choice and I dont have to be reminded. How do I unsubscribe from this harassment.

Mu subscription id is[protected]
Reply
Videocon Industries Customer Care's response, Oct 4, 2017
Dear Sunil,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
My DTH details is as follows[protected] my rtn is [protected] I want to change it to [protected]
Reply
Videocon Industries Customer Care's response, Oct 5, 2017
Dear Mihir,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

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