Videocon D2H — delayed and arrogance in service, non-transparent service rates,

Address:	indrayani nagar, pune
Website:	www.d2h.com

Hi,
My stb stopped working abruptly on 20-may-20. I had just recharged of 600 on 14-may-20 for the month. The box was heating for last few days, hence, there was possibility that the box can not be repaired, hence, i raised complaint to d2h customer care for stb fault and asked replacement. Customer care executive registered the complaint and said to pay 450 rs only inclusive of engineer visit (The period when lockdown still active).
After 2 days, the local office executive called and confirmed same and provided engineer contact details.
In between 3-4 days, i struggled calling customer care, local office for immediate response as lockdown was already released at my region.
Engineer came next day and taken stb and remote in custody and told me that he will be back with the replacement.
The replacement was done after 3 days of long time of custody finally on 29-may-20, i was asked to pay 450rs for stb & 200 rs for remote & 200 rs were deducted from my d2h recharge balance.
The remote cost was surprising, as i did not asked to replace remote. Also, as the stb box is inclusive of the remove why these local asked for additional 200 rs for remote.
I told the same to the local office, he agreed to waive remote cost, and confirmed the 200 rs deducted from my d2h account will be refunded.

My complaints:
1) the delay of 10 days cost me (600 recharge/30 days) * 10 days lost, i. E. 200 rs
2) rs 200 deducted from my account are not refunded as agreed
3) remote is always included in stb whether we purchase from market or vendor, even my mi box includes remote in box cost. Then, why remote cost of 200 rs was asked by the local office.

My view:
1) rather asking directly for money, the local office corrupt people asked money through other non legitimate ways
2) i replaced stb box not single remote, then, separate charges for remote should not be applied
3) without my consent, how can the d2h officially deduct money from my account?

I am seeking resolution for above 3 compliants.