Videocon D2H — do not give chance to select the channel according to trai

Dear TRAI,
I am a videocon d2h user (id[protected]. I am trying to select chennels according to the TRAI but they did not respond. Their website their customer care no all r in vain. Its 4th day i am continuously try to contect them but they r not reachable. Its exploitation of right now its 4th day n there is no tv in my home.
Plz take neccesory action so that they atleast work according to govt. They r free to do everything dont kno. How they do so.
Thnk you
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