Videocon D2H — Engineer visit service charges Rs. 250

Address:HYDERABAD
Website:Customer care

Customer ID[protected]

I have been customer for four years, same happened to me today. I was getting an error, after complaint they asked "engineer will visit you and charges will be applicable in case of any defective part". If engineer visit for rectifying the error they need to confirm for engineer visit service charges Rs. 250. After my confirmation only they want to take complaint. I really got surprised to listen this, Rs. 250 for what and warranty is only 1 month. Though I logged complaint,

Videocon D2H is now cheating the customers.
+1 photos
Was this information helpful?
No (2)
Yes (5)
d2h customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Suresh,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
No proper explanation received from videocon d2h.

As confirmed by engineer it is signal issue.

But videocon d2h charged to customers for signal issues.

Excellent service provider if we do complaint to customer care they will charge Rs. 200 in future.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    d2h
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    3327
    Pending
    0
    Resolved
    1436
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
    View all d2h contact information