[Resolved]  Videocon D2H — False commitments and fraud

Address:	Rangareddy, Andhra Pradesh, 500086
Website:	www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8

Hi this is praveen kumar from hyderabad. I have a videocon d2h connection
Name sarada devi
Customer id 34457230
From[protected] setup box not getting signals and the error message shows "signal not available"
From that day onwards i am trying to contact with customer care and finally
On[protected] service engineer checked my stb. I was told that the receiver is not working and replaced with new one.
For a couple of minutes working properly but within an hour stb stopped working and the same problem repeated.
Immediately contacted the service engineer who came earlier. He told me that he will come asap and resolve the issue. After that i spoke to customer care thrice but no use.
Today morning i got call from same service engineer that time i was busy in my work and told him to come and resolve the issue post lunch.
When i spoke to this guy he telling me that his bike got repaired he transferred the service request to somebody else.
Finally no use of customer care neither service engineer.
I requested to cancel my service and refund my money. After that on 02-06-16 i got a call from backend team and requested me not to cancel the service and and i was told that i will get the amount refund for this period.
0n[protected] service engineer visited and resolved the issue.
From that day onwards i am calling to customer care to get refund.
Today on 13-06-16 i spoke to customer care and asked for the status they told me that i got refund for 6 days.
I asked them i suppose to get refund for 20 days +.
They told me that i made a request for cancelation they won't refund for those days till the request was in active and blah blah blah...
Please look in this.