Videocon D2H — Hd6666

Address:

530016

Hello,
I Rupak Kumar Das, barring with registered mobile no- [protected], Sub Id[protected], have subscribed for a new connection on[protected] at 23:21:27 IST. After the installation later I came to know there are few channels which the set-top box (HD-6666) is not supporting so I registered a first complaint; the very next day I tried to view the selected channels and I was able to view as I noticed that automatically the problem was resolved there after I cancelled the complaint. But I was mistaken because the very next day again I noticed the few selected channels was giving the same trouble. So I registered a complaint and the technician people have visited my house after the checking the fault I was told that there is a complaint with the set-top box HD-6666. And he was trying to replace with unbox HD-(with the older version) which I have not accepted. As I paid amount for the new one with the newer version than why should go for the older version with unbox item? And therefore without my notice they have changed the adapter with older one which is connected near the dish. So you tell me If I wanted to go for the second hand item in a lower price than I would have bought it from OLX, Quikkr or any other source. Hence I paid for the new one and its not even a week older. Then why shall I compromise. I request you to replace all the items with the new and with the same model. If not then you send any of your authorised person and take away the kit and refund me the full item as it is giving problem from day one.