Videocon D2H — I never received any feedback in 24 hours. | |||||
Sir, i had call at the D2H costumer care and i inform them i have to change my setup box, they informed me the charges and also the time, according to the rule they must be resolve my problem within 24 hours but i is more then 36 hours spend but nothing happen and when i called they said they have write a complain from me and now it will take more 24 hours to solve the the problem. as i know the rules it is ridicules that they get complain them self against there person it is not possible so that is the response i am complaining here i need you take response as soon as possible and ask them either to change there terms and policy and say the truth or else i will not pay anything for charges. Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
They are just wasting the time and giving the wrong information, they are breaking the law of RTI. always the information i am getting from them is prove wrong, third time when i called the supervisor said my sett up box will be replace whiting next 2 hours but still after spend 5 hours i didn't receive any reply . also the supervisor has hangup my call and when i ask next time when i call and get transfer that man said he didn't hangup and said you are lying. it is the worst thing which i ever herd. why do i hangup and call again to wait to get transfer while i know they are taking long time to transfer.
Reply
Dear Naushad,
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H
We have forwarded your issue to our concerned department and will get it resolved at the earliest.
Warm Regards,
Videocon D2H
Dear Naushad,
We understand that our representatives have got in touch with you and have resolved your issue by swapping the STB. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.
Warm Regards,
Videocon D2H
We understand that our representatives have got in touch with you and have resolved your issue by swapping the STB. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.
Warm Regards,
Videocon D2H
Thank you. but please do not promise the thing which you cant do. and do not give wrong information.
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