Videocon D2H — I was deceived by videocon D2H company

Address:	Vadodara, Gujarat, 390022
Website:	www.videocond2h.com/wsc/customer_care.aspx

I recharged the videocon d2h online. After that for confirmation i call customer care about that in which they spoke to dial 1 to change the package. Actually i thought that i need to dial 1 for talking to customer executive .When i show on my tv screen that my basic package was changed i call the customer care for changing the same that. The executive mr sunil patel (At call centre at ahmedabad ), he told that it is company policy that you cannot change the package. So it was unnecessary harassment by keeping such no 1 and prompting consumer for that so by mistake they dial 1 and the package is change in this company is looting the general public.Plz help me to resolve the query. I request that strict action should be taken against the company