Videocon D2H — Illegibly charged for set-top box while offering it free

lahuk

Address:

Madha, Solapur maharashtra

In Nov2020 I recharged 1 yr subscription after calling customer care. They offered a free set-top box replacement [only engineer charges]
After replacing set-top box they charged ~700 RS from my d2h account balance.
Neither customer care nor Engineer informed us for set-top box charges. They clearly said, replacement is free.
Customer id:[protected]

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d2h customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2020

d2h Customer Care's response Dear Lahuk,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Dec 16, 2020

Updated by lahuk we already have communicated d2h customer care multiple times.. even with their seniors.. but with no use.. I want contact of nodal officer