[Resolved] Videocon D2H — illiterate customer care team | |||||
I suppose to upgrade my STB with comparability to connect Smart [protected]@h Remote with my phone via BT dongle, D2H CCA asked me pay Rs.2070/- to grade the STB, Service team called me for same and i explained as mentioned but they didn't had such device so they proposed me to pay additional amount so that they will install D2H another device, whi ch i rejected to do so, as it wasn't communicated to me from D2H. i spent 70 minute them over phone but they don't have solution, they also want me to pay more Rs.2490/- to get that Device and my earlier made payment they are going to adjust under month subscription charges. i fail understand that who has them to authorized to hold my money if they are failed to serve the customer, [protected]@h gave me wrong information to make the payment, they don't have device with above facilities than why should i pay additional amount ? why they can't adjust with payment made by me and collect the remaining amount? if all not possible than why they are not able refund my money? also why should i leave my money with them? Non of team member till manager don't have the solution, i believe this their CEO and MD and directors are at least have some sense before making such strategies and policies . Was this information helpful? | |||||
Apr 24, 2018 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Mar 21, 2018 Videocon Industries Customer Care's response Dear Anikt, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Mar 24, 2018 Videocon Industries Customer Care's response Dear Anikt, With reference to your below grievance, we would like to inform you that we have processed your request for refund of Rs.2, 070/-. Kindly note that 05-06 working days are required for the process to complete. You are requested to kindly wait till the same is over. Warm Regards, Videocon d2h Team | |||||
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