| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.videocond2h.com |
Videocond2h has been deducting balance from my videocond2h.com account improperly since july 2018. I have opted for a-la-carte pack and had selected few channels, but the company has added 2 channels "active service" & "mosaic pack" without my consent and request, and has been deducting the amount equal to the amount of these 2 channels from my account (Rs 100 per month). I have written several times to the company to stop these channels and stop deducting money from my account but every time they say that these are free channels.
Recently they have said in a mail that: "current account balance of your
D2h account is rs. 265.99/- on dated 30, october 2018 and due date for
Next recharge is 22, december 2018." but now suddenly the due date has changed to 3rd december 2018
I have written several emails to the company in its customer care email but they have not even bothered to reply even once.
Attached are the documents of a-la-carte recharge details and the emails which i had received from the customer care telling me about my account's dbr.
The company should refund all the amount that it has been deducting from my account for the past 6 months. The company must be cheating all its customers in this way and making illegal money. A detailed investigation should be done by the authorities and stop this scam.
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