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Videocon D2H — issue in billing amount - cust id[protected]

I am using videocon d2h for last 5 years.

My videocon d2h account id 12649881.

I am getting charged additional amount of rs. 34 for last 3 weeks.

I selected popular tamil combo worth rs. 196.85 (Includes gst + ncf charges) and kids add-on worth rs. 36 (Includes gst) and individual channels worth rs. 4.5 (Includes gst). The total amount here is nearly rs 238 only. However i am getting charged rs. 273 per month.

I raised the concern and lodged a complaint 2 weeks back - complaint number[protected]

I called many times to the customer care, but the issue is not yet resolved.

Also, i raised the concern in customer care mail as well 2 days back, but no response till now.
I think this wrong billing is happen for all customers in videocon d2h, hence i request trai involvement here to escalate this issue and resolve this asap.
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Comments

Dear Santhosam,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
Dear Santhosam,

We would like to inform you that there is no mismatch in the package price, as you have opted for the Popular Tamil Combo along with the ADD ON and ALA-CARTE due to which your current package NCF is Rs. 153.4 as per TRAI. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
Hi Team - I am waiting for your response for 1 week, but no reply. I am going file a consumer case by this week on the billing issue which is making mental annoy to me last 1 month.
Please update me ASAP.
Reply
d2h Customer Care's response, Nov 12, 2019
Verified Support
Dear Santhosam,

We regret the inconvenience. We have re-escalated your concern to the team, kindly allow us some time to get back to you.

Thanks & regards
Dear Santhosam,

We would like to inform you that you have opted for the Popular Tamil Combo along with the MEGA KIDS ADD ON and 5 ala carte channels due to which NCF is charging Rs.153.4 as per TRAI guidelines. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
Hi Team - Any update on my request? it is more than a week now, but no response from you. I sent the screenshots of the issue to the D2H customer care mail Id 2 days back. As this is related to pricing please solve this issue ASAP.
Reply

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