Videocon D2H — issues with my d2h connections

Suputra_Koli

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400051

Dear all,

Please find the below email which i have written to videocon d2h customer care team. Request you to kindly act on it on priority.

* quote *

You people have harassed me so much that i would be changing d2h to some other providers shortly. Trust me.

It has been more than 2 months that i have been paying all the charges but not able to see channels which i actually want to. Is this how you treat your customers.

Your customer service is pathetic customer service that i have ever come across. Just to reach you i have to make at least 25-30 phone calls that’s when the call gets connected because it shows the number is busy every time. Please check my records, every time when my phone got connected, i was just asked to call back because your systems were down. Is this how you serve customers?

Please ensure you pay me all the charges which i have paid in last 3-4 months because i could not see my favorite channel at all. Yesterday i got a call from d2h guy around 12:00 hrs who confirmed that they would start the channels which i requested and would start within 10 minutes. Which never happened but to my surprise, my d2h wasn’t showing any signal at all.

The channels which i want to be added to my list are: sony espn normal and hd if possible, ten sports hd, ten sports 1 hd and now as a compensation i would want you people to start all the sports hd channels for free of cost for couple of months.

Before cancelling my subscription, i promise that i would escalate the issue to trai and explain all the harassment.

* unquote *

Please assist to look into the request and advise at the earliest.

Regards,
Suputra koli

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Comments

Nilaksh Rana

They not responding about our problems. If we sent SMS for recharge the communication we are not getting any information. If we call to custemor care they saying please call after half hour. Its very painful. Please help.

d2h Customer Care's response, Mar 29, 2019

Verified Support

Dear Nilaksh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Måñîkåñta Mânî

Please change my registered mobile number and my customer ID is[protected], i want to change my old registered mobile number and fix this as soon as possible...

d2h Customer Care's response, Mar 30, 2019

Verified Support

Dear Manikanta,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Ved Prakash rai

Customer ID 96123386 Mob No [protected] after lapse of 8 days compliants to customer care d2h but no services activated nor send any technical representative to solve the fault. Please take action to solve the fault of d2h connection. I have already recharged upto 11.04.19.

Vijay2536

from Hyderabad, Telangana

Hi,

My customer id is[protected]. I have forgot my Registered mobile number. Please let me know how to find out my RTN. I tried calling customer care at [protected] but no one picks up.

Thanks

d2h Customer Care's response, Mar 30, 2019

Verified Support

Dear Vijay,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

G Anju

Set top box is not working...from yesterday...I tried to reach out to customer care but they are not attending my call...it's semms bad...full of frustrated moment. Plz connect us...

d2h Customer Care's response, Apr 2, 2019

Verified Support

Dear Customer(G Anju),

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

M D Goud

Pleaze chainge my mobile number
Old number : [protected]
New number : [protected]

d2h Customer Care's response, Mar 30, 2019

Verified Support

Dear M.D.Goud,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

48066448

Hello dear support team,
My home is rented. Old rent man purchase Videocon d2h cabel customer ID:[protected] but issue is not available old rent man registered mobile number so how can change my email and mobile number and start to my services.
Help me.
Thanks a lot of support team.

d2h Customer Care's response, Mar 30, 2019

Verified Support

Dear customer (48066448),

Kindly share the mobile no. and E-mail ID which you want to update in your account with your customer ID at [email protected] as we are unable to fetch RTN on this website.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Suputra,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h