[Resolved]  Videocon D2H — Just unprofessional customer care resonance and services --- DONT PURCHASE VIDEOCON D2H ------

Address:

Varanasi, Uttar Pradesh

Hi, I am here to share my waste experience with their customer care services. My ID number is 3741481. I was kind of regular recharge customer of their services, they are pretty much expensive compare to other companies package then also i got beard them due to i purchase their connection. Well the waste time start from 05 October. I can’t forget it was Sunday, at 12 we all were watching Satmamev jayate on star plus, it got disconnected without making any disturbance. We were thinking that its some kind of technical problem, it will get resolved very soon. We have waited almost 24 hours of time then called to customer case no. Not i cant explain that how some customer care executive can be this much unprofessional talking with someone their regular customer. He was behaving like he is the one boos and whatever he is telling that is correct. He never tried to listen my whole story at all, and witting to that he just declared that your setup box is just got crashed. I have asked so many times that, what could be the reason to get this crash then he simply avoid that, he said me like so many story ( eg, it kind of technical problem happen sometimes internally ) not sure what the problem can be intently to watching the channel without any disturbance. Ok, lets assure the problem is there in setup box, then how it could be possible that some channels coming are some are not? Yes, couple of channels like Aaaj Tak, ABP News, Zee Business are coming, but Star Plus, Colors, Discovery Channel etc. Are not coming. After this also do you think there could be a problem for some kind of setup-box. Look, to whom you are making fool, i am a software engineer and i know these silly logics very properly that only for 150 Rs a branded company can behave like this. I said that what is the solution for that, and then he is asking that you should change the whole set-up box in this case. I was just shocked what the hell is this, i asked for setup box charge then he started telling like it will be 200 for you only, i will send you my personal engineer which will make this resolve only for you to replace someone else setup-box and he started negotiating like a vegetable market. Finally he got ready that and said me this thing ' Sir you just pay that engineering 150 rs he will make that things done '. Ohh my god. just wondering, is this your set-up box this much chewer that you can just distribute them into 150 rs. And also how it could be possible to do a negotiation to sitting in customer care chair. Just wondering. I said that then why i will spend this 150, i am gonna to replace your service with someone else, this is something frustrating that to negotiate the price, and just for 150 you are telling me so much of drama. This is the time i am so much sad with their service, i am going to change the company now to going with someone else, its fine to spend some more $$$ but how can i deal with a this silly things company. This is just a sample of content to show you your face " TO ALL OF VIDEOCON D2H CUSTUMER AGENTS ". See not just this, they have very waste network also, let me tell you little more. If whether will get some cloudy or about to get rain it will stuck until it will get fresh. Ohh man. this is India it has 3 whether session. Winter, Summer and rainy. What that mean is your service will only work for 2 season, not will work on Rainy. WHAT I AM LOOKING FROM D2H AGENTS - I want to resume my setup box functional ASAP, i know that there is no issue, its kind of fund chopping drama which you are doing currently with me, i am not going to pay a single penny to make it proper keep this in mind. If this cant be working fine, i will defetly change the service and never recommend to take this service to any one . OVERALL IF YOU ARE A NEW CUSTOMER WANNA TO PURCHASE VIDEOCON D2H, PLEASE DONT PURCHASE. IT WILL BE YOUR BAD TIME WHEN YOU THINK ABOUT IT, REALLY ! LETS THINK ABOUT SOME OTHER ALTERNATIVE WHICH ARE AVAILABLE IN THE MARKET THERE ARE SO MANY AVAILABLE REALLY MUCH BETTER IN CHEAPER PRICE. NOTE - I AM A TECH. PERSON USING THIS NOTE I CAN MAKE THIS COMPLAIN AS VIRAL AND CAN DISTRIBUTE ALL OVER WEB EVERYWHERE. TO STOP THIS COMPLAIN TO OTHER WEBSITE POSTED YOU MAY CONTRACT PERSONALLY TO RESOLVE IT ASAP. Contact No - [protected], [protected] (Varanasi) BEST OF LUCK TO ALL OF D2H AGENTS.