Videocon D2H — money reduced from my account

Address:

Tirunelveli, Tamil Nadu

I have recharges D2h on 27 april 2015 through net banking for south diamond package for 3 months and my user I'd is[protected] with regd mobile no [protected] . but still not recharge and reduced the amount from my account.so please need the help from your side and credit the amount in my customer I'd Highly thanks...