[Resolved]  Videocon D2H — my plan as per trai guidelines

Address: Ghaziabad, Uttar Pradesh, 201009
Website: www.d2h.com

My customer id[protected]. I created my own plan atleast 10 times on website as well as mobile app. However it was never been updated.

I approached customer care atleast 30 time and emailed them 3-4 times with screenshots of various screens, but they don't respond. I appears they just updated ui screens to cheat customers and system and customer care are still not updated to accept trai guidelines.

I wasted many hours to resolve matter with customer care, but customer care team is bunch of fools.

Not sure how they are running this business with pathetic customer care centre.
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Aug 8, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
 
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Dear Customer (mkrsh07),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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