[Resolved]  Videocon D2H — New Installation

Address:

Mysore, Karnataka

I got a new HD D2H connection on 27th Nov 2013.There was some techinal problem in set top box and video in my TV came ony in black and white during installation. Service engineer who made installation told me that some software installation should be done to solve this issue and he will come back on next day. I tried calling him for next 3 days, he didn't pick my call, but once i called from another phone, he picked my call and said it will be done by next day.After many calls, i went for a customer complaint on sunday(1st dec 2013). Next day another service engineer came and tried installing the software, but due some error in installing the software he took the set top box with a promise that it will be returned on next day. After several calls and reminders to him, no reply from service engineer and he is not picking the call from my phone number. I gave a call customer care on friday (6th dec 2013), they said that complaint is escalated and it will be solved in 8 hrs. After to 3 to 4 complaints so far, i have not got my set top box back and the issue is not solved.My complaint numbers[protected] and[protected].I don't understand why there is no response from videocon D2H to solve this issue.Why don't you give me the clear answer if make a call to custome care. If you do this for new customer, how can you expect a customer to continue your service for long period.I need this to be solved soon or let me know so that i can cancel my service and go for another service provider.