Videocon d2h — no channels to view in spite of full credit balance

Address:

Mumbai City, Maharashtra, 400022

My client id is 77895095, since 11/02/2019 not a single channel is coming on our tv. They already have a credit balance of rs 9000/- with them. The customer care are only answering that system is down and not replying to any questions as to when the channels will start. The nodal officer number is not working. They are not replying to email sent or on twitter. This is real harassment as we are not able to see any news. We have been deliberately cut off from all entertainments and news without our fault. We complained to trai they said they will revert in 7 days. Is there no justice available to us. Please guide and help as to how we tackle this problem