Videocon D2H — no help for problem in d2h connection

Address:

ghaziabad, Ghaziabad, Uttar Pradesh, 201007

I am consumer of Videocon D2H from last 8 year approx with customer id[protected], and 17742331. As per the new TRAI new poilcy of channel selection i have selected the channle pack on both ID. But still Channels are not coming on 17742331 and for 72606577 only SD channels are coming, while set top box is HD. I have selected various time on D2H site as per the guidelines given and by taking proper selection of set top box no. and TYPE. My subscription money is being wasted and I am unable to see channels. Approx 200 calls i have made to customer care but they never gave any help, they put my call on hold and the phone cut. I am very frustrated from last 3 days but no help is from D2h side. Please help me