Videocon D2H — no transparency on d2h website

Address:

110089

I have submitted my choice channels pack through videocon d2h website on date 26.01.2019. Fta +paid channels and bouquet total count of channels,
But there is no transparency on their website, the pack i have choosed is not visible on the website. Also i can't see details of the pack, i can't edit or modify the pack.
On february 2019 i have shocked; they are showing channels as they decided. Also their website is not login. They charged the amount as per their old pack and not giving me my own selected channel pack, which i selected as per trai regulatory.
Kindly help
Custumer i. D 80177886