[Resolved] Videocon D2H — non - refund of failed transaction fund

Balaji Prasath Soundararajan

from Ahmedabad, Gujarat

Address:

370615

I am s. Balaji prasath, customer id[protected], made recharge for 500 rs - 5 times on[protected], first four recharge got failed and fifth one recharged in my d2h account, 3rd & 4th failed transaction were refunded immediately after the failed transaction, but 1st and 2nd transaction hasn't refunded until now.

Launched complaint thru mail, telecom, nothing has resolved my problem.

Very irresponsible action taken, playing with the customer.

By

S. Balaji prasath

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Jan 24, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2h.

We would like to inform you that your recharge of Rs. 500+500/- have already been transferred in your bank account on dated Dec 17, 2018. So please request you get in touch with the respective bank.

Please note that current account balance of your d2h account is Rs. 482.50/- and your next recharge due date is 03-Feb-2019. Please be informed that any changes in base package or add-on will affect the due date.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/

We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.