Videocon D2H — not activate my pack and also violation of govt rules

Address:

Kolkata, West Bengal, 700060

My customer id[protected] from last 3days i am not able to see my star bengali hd permium pack channels even after i select this pack in their side create my own pack they provide me a sl no also which is[protected]. I tried to call several times but it always busy i send mail no respond. I tried to lodge a complain through this side but still no action taken. Today i tried again to create a new pack for see this channel but i notice that their no option provided to chose for those 75 channel which is not mandatory according to govt. How could they do that and how could trai not taking any action for this with so many complains. I aslo attached a photocopy that will help you to understand. And if trai cannot do anything then stop making new rules