[Resolved] Videocon D2H — not providing pack colors wala gujarati budget plus pack.

[Resolved] Videocon D2H — not providing pack colors wala gujarati budget plus pack.

J Jayesh Ramniklal Mehta from Mumbai, Maharashtra

My name is jayesh r mehta and my customer id is 1915835. I want to subscribe for colors wala gujarati budget plus pack but videocon d2h not giving colors wala gujarat budegt plus pack. Instead of they are asking additional fee for colors gujarati and colors gujarati cinema. Costomer care representatives are also not responding at all. They are charging more like this. Was this information helpful? No (0) Yes (0)
Sep 9, 2019 Complaint marked as Resolved Customer officer called me and promised to include above pack within 3 months. Today I have checked website of videocon d2h and found the pack. They have not informed me that pack included. But somehow my complaint is resolved. Videocon Industries customer support has been notified about the posted complaint. Sep 02, 2019 Updated by Jayesh Ramniklal Mehta Customer care officer informed me to wait approximately 3 months. They will include Colors Wala Gujarat Budget pack. I am ready to wait for 3 months. They promised to inform me when this pack is included. Sep 09, 2019 Updated by Jayesh Ramniklal Mehta Videocon d2h included Colors Gujarati wala budget pack. My complaint is resolved.
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d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Jayesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Jayesh,

We would like to inform you that we have taken your feedback regarding the regional channel and customer care agent. Moreover, we are going to take the necessary action to improve your experience. Kindly let us know if you need any further assistance.

Thanks & regards