Videocon D2H — not to help to create own pack

Address:

271002

Dear sir
I have videocon d2h connection my customer id is 24250437 i am trying to create my own pack within 100 channels but when i login to my customer id there is 100 channel s already shown in my cart and when i called to customer care to remove remaining 74 channel they told me that it is compulsory. I told them only 25 dd channels are compulsory but they refuse and told 100 channel are compulsory and you can not add or remove any channel in it. This is the total senario that i told you so please help me what you can