Videocon D2H — not transferring my paid amount for subscription till 24th dec 2019

Address:

Videocon,D2H Noida.U.P., Varanasi, Uttar Pradesh, 221007

My inbuilt set top box with videocon tv is out of order, and the repairing charge is ₹4500, told by the technitian, and will come to me after 2 months. My subscription has already paid till 24th dec 2019. And an external set top box of videocon can be used in place of troublesome set top box, that too is ₹1158. But videocon d2h is refusing to transfer my existing amount to the new external set top box. So, why they are looting my money and time. Because i am not able to see the program since last one week, in spite of paid subscription till 24th dec 19. Trai, plz help me out of this situation.