[Resolved] Videocon D2H — pack changed without customer consent a/c id[protected]

Raj Kumar 87698

Address:

West Tripura, Tripura, 23001

At dated 24/02/2019we recharged our d2h and selected 9 paid channels with mandatory channels which cost about 237rs per month. But after some days they have changed the pack without my consent and updated my account with cost about 337rs month. And in this updation they changed our favourite channels like sony sab (113) and started many channels which we have not selected. Please change our base pack which we have selected earlier. How can company changed pack without customer consent.

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Mar 7, 2019

Complaint marked as Resolved

They have resolved the complaint without any solution. They did not mail or call to me.

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Raj,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h