Videocon D2H — plan can not be migrated

Address:

MOTA TAIWAD, VALSAD, Valsad, Gujarat, 396001

As per new trai guidelines i am not able to choose my channel for last 8 days. Whenever i am trying to create my own pack using www.d2h.com, on submitting it's giving error message "your package is not migrated, due to some technical error. Please contact customer care."

As per the instruction i have called customer care several time in last few days but they are not able to help me get my channels active. Whenever i have called customer care they told me please call after one hour the problem will be solved. The same statement i am getting from them for last 8 day. I don't understand when this "one hour" will be completed.

And disgusting thing is to talk to videocon customer care is like getting in a queue for long minutes and lastly, may or may not be able to have a word with them and somehow manage to chat with them, answer is "some technical problem, plz try after 1 hour"

Please anyone help??