[Resolved] Videocon D2H — poor customer service and complaint handling | |||
Dear trai, I am a videocon d2h user with customer id[protected]. Since from last 1 & 1/2 month, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions. These kind of issues happened in the month of march'19 also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it. Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella. I hope needful action will be initiated from your end & strict action will be taken against videocon d2h. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. | |||
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We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.
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Team d2h