[Resolved]  Videocon D2H — Poor customer service

Address:Pune, Maharashtra

Hi,

I took VIDEOCON D2H 1 month back and they gave first month free for paid channels. After completing the free service i need to recharge it for uninterrupted services. To do this i tried to register in their website using below URL

http://www.videocond2h.com/WSC/registration.aspx

but every time when i try to register i am getting below error

ERROR [28882696] Unable to process your request. Try again later.

and when i try to contact their customer help line numbers i m getting very poor response. They put me on wait for 30-40 mins and then its disconnecting automatically. Its repeating every time.

I tried all their 3 customer service numbers but the same thing repeating from all those numbers.

[protected], [protected] and[protected]

So kindly register a complaint on this and try to help me in this regard

Regards,
Raveendar K
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Aug 14, 2020
Complaint marked as Resolved 
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MY CUSTOMER ID[protected] HAS REGISTER A COMPLAINT AGAINST VIDEOCON D2H LAST 7 DAYS AGO BECAUSE OF SET OF BOX TECHNICAL PROBLEM.BUT THE ENGINEER HAS NOT YET COME AS THEY PROMISE YOU THAT THE ENGINEER WOULD COME WITHIN 24 HRS.WE ARE CALLING THE CUSTOMER CARE NUMBER EVERYDAY BUT THEIR RESPONSE IS NOT GOOD ENOUGH, EVERYDAY THEY KEEP SAYING THAT THE ENGINEER WILL COME TODAY BUT STILL THE ENGINEER HAS NOT CAME.WE ARE TOTALLY FRUSTRATED BECAUSE OF THIS SCENARIO AND OUR RECHARGE IS WASTED N OUR MONEY TOO.THEY MUST IMPROVE THEIR SERVICE.

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