[Resolved] Videocon D2H — Privacy security issue

vrpar42

from Rajkot, Gujarat

Address:	Mumbai City, Maharashtra
Website:	www.videocond2h.com

On Videocon d2h website, they have "Recharge" option.

When user click on "recharge", there is a page where there is one option "Continue Recharge as guest" having "CustomerID" or "Phone number" as input.

Now when I enter "CustomerID" and click "Continue" than it will display details o[censored]ser. Full name, Email address, Phone number etc.

This is big security issue. Anybody have CustomerID (or even anybody can run program/software to guess CustomerIDs), will get my contact details.

Today I received one uknown call, who seems to get my contact details by above.

This security issue has to be resolved immediately.

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Jan 19, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2016

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your experience with us, we will look into the matter.

Warm Regards,
Videocon d2h Team