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Videocon D2H — Promised for installation but denied saying local cable operator issues

Address:Bangalore, Karnataka

Hi I paid total Rs.7000 for videocon d2h installation after waiting for 3 days they called me and told that they are afraid of the local cable operator and so they cant install it. Even if they have to install it then i should pick up their service engineer and drop him in his place. What kind of customer service is this?? are we slave for those people or why are they opening a company when they don't have the guts to face the issues in business.
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customer support has been notified about the posted complaint.
Mar 28, 2014
Updated by Gopal I didn't get any mail or id anything from your side...I just got 2
Messages stating that the service ppl will call me. In that i was given a
WO ID 22602317. Customer id is[protected]. Till this day i didn't
Receive my money. When i called the customer care, they were not able to
give any answer. All of the sudden now i get a call from videocon saying that i should
send a mail and call online sales for my money to be refunded. Now let
me ask, why the hell should i call and send a mail to them to get MY
MONEY, when they don't have interest in accepting the customer. Now they
are not ready to even pick my call..Sheer non-sense.
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4 Comments

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Comments

Dear Gopal,

Please share with us your Customer ID or Order Number, so we can assist you further.

Warm Regards,
Videocon d2h Team
Reply
I didn't get any mail or id anything from your side...I just got 2 messages stating that the service ppl will call me. In that i was given a WO ID 22602317. Customer id is[protected]. Till this day i didn't receive my money. When i called the customer care, they were not able to give any answer.
Reply
all of the sudden now i get a call from videocon saying that i should send a mail and call online sales for my money to be refunded. Now let me ask, why the hell should i call and send a mail to them to get MY MONEY, when they don't have interest in accepting the customer. Now they are not ready to even pick my call..Sheer non-sense.
Reply
Dear Gopal,

We understand that our representatives have got in touch with you and have resolved your issue.
We have also taken a note on your confirmation that, the refund has been issued back to you.
Please feel free to contact us in future.

Warm Regards,
Videocon d2h Team
Reply

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