Videocon D2H — Provided faulty DVR product

Address:

Pune, Maharashtra

I recently purchased HD DVR settop box. But found that it is faulty. It has some issue with HD channel recording. I raised request for that on 13 Feb. After that I called customer care 4 time and escalated the issue. After 10 day I got call from someone from local service centre and told me that he is sending engineer. After that I called service centre 10 times still no engineer visit. My problem not resolved. Company provided me faulty setup box and not providing service for that.