[Resolved]  Videocon D2H — Recharge dispute

Madam/Dear Sir,

With reference to the above I would like to bring to your kind notice that on 04/11/2021 I have recharged my Videocon Cust Id[protected] VC No [protected]) for Rs.1116/-through Mobiwik wallet, the transaction was successful and I got the confirmation message and validity extension message also. Unfortunately my connection got disconnected on 11/12/2021, upon enquiry with your customer care on 13/12/2021, the reply was due to some technical reason the amount bounced back and the same will be refunded to your source account within seven working days. Where as I have not got any refund till date.

The screenshot of the transaction is attached for your reference and needful.

Kindly look into the issue and resolve the same at the earliest.

Name: Sudhakar V

Cust Id:94895743

Mob No:[protected]