[Resolved] Videocon D2H — recharge - major issue - no resolution from service desk

sdhar8po

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560016
Website:	videocond2h.com

6th november i re-charged 900 for d2h. It took to wrong customer id and surprisegly that is also in my name and not connected to any plan. I have wrote to [protected]@d2h the asked more details i have provided, but no response from them after words. Called customer care number 50 times, every time they will listen and promise to respond but no resolution and no answer from them. Details here, now my correct connection also disconnected there is no tv coming for me from one month

"date and time of recharge: 06th nov 2018: 18:59 pm
" amount of recharge: 900
"website/wallet name: https://www.videocond2h.com
" wrong customer id & correct customer id:[protected] &[protected].

Very poor quality of service desk, the do not have any issue id to track, every time need to explain, some times they say there is issue they are working to resolve and some time they say issue is not there hence again recording the issue.

[protected]@d2h will give auto reply that in two days issue will resolve, but never ever reply by the team

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Jan 15, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2H.

We regret the inconvenience caused to you.

We request you to please clear write us back with the below mentioned details to help you further in this regard.
Bank Name
Recharge Amount
Date and Time of transaction
Reference Number/ Transaction ID
Portal Address of website (Recharge mode) Screenshot of the Bank Statement that indicates payment ID against transaction Correct Customer ID Wrong Customer ID

Please note that your provide details is incomplete we request please share the required details

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/.

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

Dec 15, 2018

Updated by sdhar8po These details provided more than 10 times though mail. No update from your team. You are not understanding the inconvenience caused. Dish is not coming from last 40 days though I paid 900 recharge. Check the Compliant Numbers :[protected],[protected] and there are many. Please ask your support team call me if any details required and fix this quickly