Videocon D2H — regarding automatic activation of channels and no updation in account

Feb 22, 2019

Updated by raj266 Respected nodal officer,
my name is lokesh pal, customer id[protected], registered mobile no.[protected] / [protected]. previously i am using gold maxi plan but on 1 feb 2019 as per TRAI rules my channel plan changes to some other bouquets pack (many bouquets) are activated on my connection without my permission, i keep on complaining regarding this that i have not activated these channels and the channels that i am selecting are not activated by the d2h, it takes lot of time and the same bouquets pack is activated due to which my account balance got nil, this means i pay for those channels which are not selected by me and on requesting the customer care no good response is received, neither channels selected by me is activated nor the channel automatically and forcefully migrated / activated by you is removed .
In this regards i already email to customer care but the result is nil .
It is requested to you to kindly refund my money and activate my channels which are selected and submitted by me only .otherwise the option left with me is consumer court or complaint to TRAI.
Thanks