[Resolved] Videocon D2H — Regarding change the cable of dish to set top box | |||||
Name sudhir sawant Customer id[protected] Complaint no[protected]ns sept 2016),[protected]th sept 2016),[protected]th sept),[protected]th sept) They are just doing time pass with customer not providing service as they advertising or promising, I give them request to change cable of the dish to set top box as satellite signal is week then, his representative promise to solve it within 48 hrs but still this not solved & again after 48 hrs i call back then again they promise to solve it in 8 working hrs but still its pending from 2 nd sept 2016 Was this information helpful? | |||||
Oct 21, 2016 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Sep 07, 2016 Videocon Industries Customer Care's response Dear Sudhir, We have forwarded your issue to our concerned department and will get it resolved at the earliest. Warm Regards, Videocon D2H | |||||
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And after that i got call from customer care at 14:16 he is just asking me what is the problem & we will give better service & when i asked about waiver for 1 month subscription against delay of service he told me it is not possible then i am asking for 2 sept - 5sept 2016 which program was not seen me that program can i see again then he told me how it is possible so i told him if you are not solving my problem then why you calling me again.
So please take immediate action on this complaint otherwise i will going for next step.
We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.
Warm Regards,
Videocon D2H