[Resolved]  Videocon D2H — Relocation charge wrongly deducted from Recharge Amount.

Dear Service Provide Myself Jagdish Suchak your existing customer of Videocon D2H since more than 2 years, My customer ID is 92042948. On the 11th Aug. 2014 I have been shifted to Adipur (Kutch) location due to my job posting. And as per guidance by customer care cell I have been informed to pay 250 Rs. charge for re-installation (as it's relocation case it is to be paid as engineer service charge). After registering my complaint for re-installation the product service engineer has visited my place and done it, when it's done by service engineer I have paid Rs. 250 to engineer as instructed by customer care cell. But all of sudden on the 26th of Aug my connection gets disconnected due to insufficient balance, and I have been informed through message that I am suppose to recharge of Rs. 250-, And I do so accordingly after 2 to 3 hrs my service has been reactivated. I have paid re-installation charge in cash to engineer, even though it is been deducted from above recharged amount. The same complaint I have registered at Videocon D2H call centre 5 to 6 times, The result is yet zero. And I have been infomed that I might taken above service through some of local engineer., If I am new in location how would I know any of local engineer. Aside this without information by D2H call centre how would anybody does have my details regarding re-intallation. There are total 5 persons to whom I had word regarding the said complaint. 1. Mr. Fazal 2. Mr. Jaydeep 3. Mr. Bakul 4. Miss Barad 5. Mr. Moin (Manager) Request your concern and kind guidance for the same., Will I get back my amount or not? Regards Jagdish Suchak [protected]