[Resolved]  Videocon D2H — Repair of set top box issue is taking long time

Address:

Bangalore, Karnataka

I registered a complaint on my videocon d2h set top box being unable to show channels on Monday, 5th May 2014. After 4 days, still no one has turned up from videocon d2h at my house to repair it. In between, I made 4-5 customer care calls to check on the delay in service. At every instance, they told they will send the maintenance guy, but no one has still turned up. On Thursday (8th May) evening, they connected me to their backend team, and the person told me they will send someone today morning by 11am. I was waiting at home without going to office hoping that the guy will turn up, but in vain. Then I made another call, and they said they will send someone in an hour. Again I waited till 1pm, but no one turned up. By evening, they gave a call to my wife and told her someone will come over by 7pm at my place. I reached home by 6.30pm from office and am still waiting, but no one has still turned up.