Videocon D2H — Service Interpetion

Address:	Mumbai City, Maharashtra
Website:	Videocond2h.com

Simply worst Customer Service experienced yesterday. I have recharged with Rs200/- on 6th Sep and received the below SMS. Pls find. Cust id 42619670 recharged with Rs.200, Balance Rs.199.39, Due date 29/9/2015. If services haven?t resumed, keep product switched on and SMS REF to [protected] from RTN. To know your Account Balance, Recharge Due Date and Customer ID - Call toll free on [protected] or SMS BAL to [protected] from RTN. However, it was been expired today. Why? On asking to the Agent, she is giving some illogical reason, which I was unable to understand. On demanding a proper explanation, she said I am transferring your call to supervisor and put it for a long hold. Do your Agents have quality monitoring? What is th hold procedure? Listen the call, you will know the quality. I want my service to be resume with immediate effect, with the proper compensation for time & money (for calling chargeable Customer Care number) wasted in this. Customer ID: 42619670 Mobile No.: [protected]