Videocon D2H — service is not satisfactory

Hello,

As per trai guidelines we are now free to choose our own customized channel package. My due date was on 5th feb 2019 but i am not able to choose my package as the web application is crashing during submission of request. It takes long time to decide and choose the channels but when i submit the application crashed for several times which is very irritating. I tried to connect the customer care throught the day but always it is saying that line is busy. So i have to recharge with my existing package amount as there was no sufficient balance and i am not able to watch my channels for the whole day. Please improve your customer care handling capacity so that we will not here the line busy messages. Also let me know how my balance will be adjusted.
Also mosaic view channels has been totally changed since 8 months where everyone is complaining for it. Please keep as it was before. As you have reduced and modified the channels in the bouquets which was easier to choose before.