[Resolved] Videocon D2H — Service not supportable

ianandan

Address:	Kanchipuram, Tamil Nadu, 600059
Website:	www.videocond2h.com

Hello Videocon d2h
My customer id:[protected]
I'm not able to view the channel due to no signal issue and made a complaint on 18th Dec'16 - still no service provided to resolve and today morning I called service center regarding the status on complaint but they respond as complaint cancelled due to autocall not responded after beep, but the truth is the autocall disconnected before beep itself twice and the error with service provider and pushing fault on customer side and they asking 5more days to resolve the issue, for all those non service providing days (approx. 10days daily rental is deducting without any guilty), I need this to be resolved immediately
reference complaint#:[protected]

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Feb 3, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Videocon Industries Customer Care's response Dear Customer,

As you are aware that there was heavy rain/ Cyclone in Tamil Nadu and because of such unforeseen weather conditions many of our customer are facing signal Issues. Also, there is no power and telephone connectivity in some of the areas in Tamil Nadu due to which there will be delay in resolving your issue. We request you to please bear with us and our team is working around the clock to provide hassle free services. We request you to call our helpline on [protected] or write us back on [protected]@d2h.com to help you further in this regard.

Warm Regards,
Videocon d2h Team