Videocon d2h Services — horrible experience with customer care when trying to recharge my account

I have been their d2h customer since 2 years..
My account subscription expired in oct first week
Since there were exams for kids and dussehra vacations i had not recharged
I recharged the account again on 21st october with 500 rs. I wanted to change my plan at than time and move to a-la-carte. The customer service staff i should say were really not equipped to answer my queries and helping me.. Instead o[censored]nderstanding my question they were repeating the same sentences like an automated machine. They keep putting your call on hold multiple times for almost 15 minutes each time.. They put your call on hold for every question.. And after putting your call on hold multiple times they just disconnect the call.. Because they are not aware of the packages available.. Simply to say they are not trained to answer any questions.
After almost 2 hours i could successfully change to a-la-carte plan. When i checked the next day none of the channels i subscribed for was active.
And after a while i got the error message 'c06 smart card was not authorised'.. I again called customer care... The person there was not aware of what could be done.. She insisted that there was some problem with my set top box and it needs a techinician visit..
I tried telling the call center executive repeatedly that the visit might not be needed and it could just be that my settop box was deactivated and not been activated even after recharge... She was just not willing to even listen to what i was saying.. She repeatedly kept insisting that a technician is needed and i have to pay 200 rs for the visit.. She kept stressing only on the payment of rs 200 rather that checking the issue with my settop box.. I could do nothing else but accept for a techinician visit. When the technician visited the next day... He dint even touch my settop box... He asked me to switch on the settop box and tv. The moment he saw the error message... All he did was to reset the settop box through a phone call.. The settop box restarted on its own and the problem was solved within 1 minute.. He clearly told me that his visit was unnecesssary and this could have been done by the customer care people itself... I was upset that the customer care people had messed up the situation and told him that since it was their fault, i would not pay him... He just left because he was convinced about what i said and said that his manager would call to confirm about this goo[censored]p done by
Customer care people... I explained the same to the manager as well and he too accepted the fault on the customer care executives and said he was fine with my non-payment...

The very next day when i was exploring about long term recharge options i noticed that rs 200 had been deducted from my online account.. Even without any information to me...
I was really shocked and called the customer care again.. I was informed that the cut was for the technician visit..

This is when i was truly frustrated at the ethics of these people.. After agreeing to thier fault in trying to rectify my settop box, apologising and not taking any payment.. How could they cut that amount from my online account.. That too without informing me...
Its not the matter of money here... Its about how the company cheats its customers.. Its like stealing through back door..
It is totally unethical what was done... They could have clearly disagreed to the non payment to the technician and insisted on payment... But all they did was agree and accept thier fault... Not take payment from me directly and... Then steal from my account stealthily without any information... This is totally unacceptable behaviour and it is cheating...
I demand a refund for your unethical behaviour...
I can escalate this issue to any higher official if needed and need resolution at the earliest.